BPO Sales & Customer Care Executive

Axentra Nexus · Sales | Customer Care

We are looking for customer-focused and target-driven professionals to join our BPO team. The role involves handling inbound and outbound customer interactions, resolving customer queries and generating sales opportunities.

About the role

Position: BPO Sales & Customer Care Executive Location: Pune, India Experience: 1–4 years preferred (Freshers with excellent communication may apply) Employment Type: Full-time About the Role We are looking for customer-focused and target-driven professionals to join our BPO team. The role involves handling inbound and outbound customer interactions, resolving customer queries, generating sales opportunities, and maintaining high service quality.

What you'll do

• Handle 80–120 customer calls per day
• Resolve customer complaints and service requests
• Generate leads and convert prospects into customers
• Meet monthly sales and quality KPIs
• Update customer information in CRM
• Follow communication scripts and compliance guidelines
• Escalate complex issues when required
• Deliver excellent customer experience

What we're looking for

• 1–4 years of experience in BPO, customer support, telesales, telecalling, or customer care
• Strong spoken English
• Hindi proficiency
• Good communication and active listening skills.
• Basic computer knowledge.
• Experience using CRM or ticketing software.
• Ability to work in rotational shifts.
• Positive attitude and problem-solving ability.

Skills